1. About This Policy

Bishwakarma Edu Consultant provides education consultancy, academic services, admission-related assistance, digital education services, teacher services, PE Sports Management solutions and other educational services.

This policy explains the circumstances in which a customer may request cancellation or a refund after making a payment to BEC.

Different BEC services may have different payment and cancellation conditions. Where a specific service has separate written terms, those terms will also apply.

2. Payment Confirmation

A payment is considered successfully received when the applicable payment gateway or BEC payment system confirms the transaction.

Customers should retain their payment confirmation, transaction ID, invoice or receipt until the relevant service has been completed.

3. General Cancellation

Customers who wish to cancel a service should contact BEC as soon as possible using the contact details provided at the end of this policy.

Cancellation does not automatically create a right to a refund. Refund eligibility depends on the type of service, the applicable service terms, the stage of service delivery and applicable law.

4. Academic Services – Non-Refundable Fees

Fees paid for BEC Academic Services are NON-REFUNDABLE once the payment has been successfully completed.

Academic Services may include, but are not limited to, academic assistance, educational consultancy, academic guidance, admission assistance, application assistance, documentation support, academic processing, educational support services and other services identified by BEC as Academic Services.

Customers are therefore advised to carefully review the service description, scope, applicable fees and refund conditions before making payment.

5. Change of Mind and Customer-Initiated Cancellation

A change of mind after payment does not constitute grounds for a refund of a BEC Academic Service.

This includes circumstances where a customer:

• No longer wishes to use the Academic Service.
• Changes their preferred course, college or university.
• Decides not to continue with their education plans.
• Chooses another consultant or service provider.
• Changes their personal or academic plans.
• Is unable or unwilling to provide required documents.
• Decides that they no longer require the service.
• Simply changes their mind after completing payment.

6. Admission and Consultancy Services

Fees paid for BEC admission assistance, educational consultancy and related Academic Services are non-refundable where the applicable service is identified as a non-refundable Academic Service before payment.

Payment of a BEC service fee does not guarantee admission, selection, scholarship, employment or any other decision independently made by a university, college, school, employer or other third-party organisation.

A customer's failure to obtain admission, selection, scholarship or another desired outcome does not by itself create a right to a refund of a non-refundable BEC Academic Service fee.

Third-party application fees, examination fees, university fees, registration charges and other amounts paid directly to third parties are subject to the refund policy of the respective third party.

7. Services Already Started

For services other than those specifically identified as non-refundable Academic Services, once a service has started, a refund may not be available for the portion of the service that has already been delivered.

Where appropriate, BEC may consider a partial refund for an eligible service based on the circumstances, applicable terms and applicable law.

8. Digital Products and Digital Services

Payments for digital services, subscriptions, online services, digital access, downloadable material or other electronically delivered services may become non-refundable after access or delivery has been provided, subject to the applicable service terms and law.

9. Subscription Services

Where BEC offers subscription-based services, the applicable subscription period, price and cancellation conditions will be displayed before purchase.

Cancelling a subscription normally prevents future renewal when the cancellation is completed before the next billing cycle.

Cancellation does not automatically create a refund for a period that has already been paid for unless the applicable service terms or law provide otherwise.

10. Refund Eligibility

BEC does not provide refunds for Academic Services where the service has been identified as non-refundable before payment.

In particular, the following circumstances do not normally qualify for a refund of a non-refundable Academic Service:

• Change of mind after payment.
• Customer-initiated cancellation.
• Change of course, college or university preference.
• Deciding not to pursue the selected academic opportunity.
• Choosing another education consultant or provider.
• Failure to provide required documents or information.
• Failure to obtain admission or selection from a third-party institution.
• Change in personal circumstances after payment.
• Simply deciding that the service is no longer needed.

Nothing in this policy is intended to exclude or restrict a refund or other remedy where such refund or remedy is required by applicable law.

11. Non-Refundable Situations

Unless applicable law requires otherwise, the following payments are non-refundable where the applicable service terms identify them as non-refundable:

• Academic Services fees.
• Education consultancy fees identified as non-refundable.
• Admission assistance fees identified as non-refundable.
• Application processing fees identified as non-refundable.
• Documentation support fees identified as non-refundable.
• Digital services where access or delivery has already been provided and the applicable terms state that the payment is non-refundable.
• Customer-initiated cancellation.
• Change of mind after payment.
• Change of academic plans.
• Failure to provide documents or information necessary to provide the service.
• Third-party fees that are non-refundable under the third party's own policy.

12. Duplicate Payments

If a customer is charged more than once for the same transaction due to a technical or payment-processing issue, BEC will review the transaction.

Where a duplicate payment is confirmed, BEC will arrange an appropriate refund through the applicable payment method, subject to verification.

13. Failed or Reversed Transactions

If money has been debited from a customer's account but the BEC system or payment gateway does not successfully complete the transaction, the transaction may be automatically reversed by the payment provider.

If the amount is not reversed within the expected period, the customer should contact BEC with the transaction details so that the payment can be investigated.

14. How to Request a Refund

Where a refund request is permitted under this policy, the request should be submitted by email to:

15. Refund Review

BEC will review information provided with an eligible refund request and may request additional information where reasonably necessary to verify the transaction.

Approval of a refund does not necessarily mean that the entire amount paid will be refunded where applicable transaction costs, third-party charges or delivered services are non-refundable.

16. Refund Processing

Approved refunds will normally be processed through the original payment method where technically possible.

The time required for the refunded amount to appear in the customer's bank account, card account or wallet may depend on the applicable payment gateway, bank or financial institution.

BEC does not control the processing time of a customer's bank or payment provider.

17. Payment Gateway Charges

Where a payment gateway or financial institution has charged a transaction fee, convenience fee or other processing charge, that charge may be non-refundable where permitted by applicable law and the applicable service terms.

18. Fraudulent or Unauthorised Transactions

If you believe that an unauthorised transaction has been made using your payment method, contact your bank or payment provider immediately and notify BEC with the relevant transaction details.

BEC may investigate suspicious or fraudulent transactions and may suspend or restrict services where necessary to protect users and the BEC platform.

19. Changes to Services

BEC may update, modify, suspend or discontinue a service from time to time.

Where a paid service cannot reasonably be provided because of a change initiated by BEC, BEC may provide an alternative solution, service credit or refund as appropriate, subject to the applicable circumstances, service terms and law.

20. Misuse of Services

BEC may refuse refunds where services have been obtained through fraud, misuse, false information, unauthorised access or violation of applicable terms.

21. Consumer and Legal Rights

Nothing in this Refund & Cancellation Policy is intended to remove, restrict or override any mandatory rights or remedies that a customer may have under applicable law.

Where applicable law requires a refund, replacement, cancellation right or other remedy, BEC will comply with the applicable legal requirement.

22. Changes to This Refund Policy

BEC may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment systems, business practices or applicable legal requirements.

The latest version will be published on this page with the applicable "Last Updated" date.